High scores in these areas can be used in recruitment materials, extolling yet another one of the campus’s many benefits to prospective students. For example, TLC conducts surveys in student satisfaction, including convenience of hours the facility is open, how conducive the atmosphere is to testing, the quality of the center’s services, and how efficiently tests are administered. ![]() Student Affairs, for example, takes responsibility for the bulk of the goal, so its measure of success is in the actual enrollment numbers.īut TLC has different measurements for its success, and while those metrics weren’t developed with enrollment in mind, they can be used for that purpose as well. Since each department’s role is different, be sure to highlight the specifics for each. By underscoring enrollment as a goal for all, departments can better analyze their roles and successes. ![]() Understand Your Department’s Unique Role in Reaching Those GoalsĪs discussed in the previous point, while enrollment may not have been the original goal when TLC moved services online, the change definitely impacted that area. Today, there is much more collaboration in enrollment initiatives because each department understands and accepts its role and impact. Student Affairs may lead the charge, but each department has a role to play. So when it came to enrollment, the mindset had to be changed: All departments, not just Student Affairs, were made to feel as part of a team working towards a common goal. For example, because we moved many services of UHMC’s The Learning Center (TLC) online after the pandemic hit, our campus was seen as forward-thinking and proactive - two characteristics that made us highly desirable to prospective enrollees.Įvery department is responsible for enrollment, because if they aren’t holding up their end, then that piece of campus life deteriorates and becomes unappealing to a prospective student. However, over the past few years - and particularly during the pandemic - enrollment has been seen as an all-campus effort, even if each department’s role and goals are different. In the past, many departments viewed enrollment as solely the purview of Student Affairs. Let’s look at a goal that many college departments share: meeting enrollment quotas. But if you can help both sides to see that they share a common goal, those silo walls just might begin to crumble. Both departments may see the other as a competitor, someone to work against rather than with. Acknowledge Shared Responsibilities & GoalsĮmployees being pulled in many directions may begin to wonder why their colleagues in other departments aren’t on board with a given idea. ![]() Here are three key ways to get your organization out of its silos and working collaboratively - during the pandemic and beyond. Without it, employees at all levels may easily get lost or even move in different directions, often at cross-purposes. Now, pandemic-related forces are reshaping higher-education silos and their respective turf wars - an opportunity that calls for collaboration across campus departmental silos.Ĭampus leaders must provide themselves and their employees with a common goal that they all must work towards. In his 2006 book Silos, Politics and Turf Wars: A Leadership Fable About Destroying the Barriers That Turn Colleagues Into Competitors, Patrick Lencioni said that silos are nothing more than barriers that exist between an organization’s departments, causing people who are supposed to be on the same team to work against one other. They waste resources, kill productivity, and jeopardize the achievement of goals. Silos - and the turf wars they enable - devastate organizations.
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